Privacy Policy

At Mediwin Diagnostic Centre, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and protect your information — and is in full compliance with the Facebook/Meta and Google Ads advertising and user data policies.

🔐 1. Information We Collect

We may collect the following types of data when you visit our website, book a service, engage with our ads, or use our mobile app:

➤ Personally Identifiable Information:
Full Name

Contact Number
Email Address
Gender & Date of Birth
Address (for home sample collection)
Medical history & health-related information
Test reports and diagnostic results
Payment information (excluding card numbers)

➤ Non-Personal Data:

Browser & device type
IP address
Referral sources (e.g., Facebook/Google Ads)
Clicks and browsing behavior on our website
Location data (only if permission is granted)

🎯 2. How We Use Your Information

Your information is collected and used for the following purposes:
To confirm and schedule diagnostic services or home collection
To deliver accurate medical reports and health updates
To process payments securely
To send appointment reminders, promotions, and offers (only if opted-in)
To improve our services, marketing campaigns, and user experience
To contact you for feedback or follow-ups
For legal and regulatory compliance (as per NABL/healthcare norms)

✅ We do not use your personal medical data for retargeting ads or sell your data to third parties.

📣 3. Marketing & Advertising (Facebook / Google Compliance)

We run online advertisements via platforms such as Facebook, Instagram, and Google Ads. The data used for such purposes is:
Fully anonymized or aggregated when used for analytics
Never shared with third-party advertisers
Only used when you voluntarily opt-in to receive updates, promotions, or franchise offers

If you no longer wish to receive our marketing communications, you may opt out at any time using the unsubscribe link or by contacting us directly.

🤝 4. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information to anyone. We may share your data only with:
Trusted lab partners and doctors for diagnosis & reporting
Payment gateways (e.g., Razorpay, Paytm, etc.) – for secure transactions
Courier or delivery services – for sending physical reports (if opted)
Law enforcement agencies – if required by law

All third parties are under strict confidentiality and data protection agreements.

🔒 5. Data Security

We use industry-standard security measures to safeguard your personal and health data:
SSL-encrypted website
Secured servers with restricted access
Regular security audits
Role-based access for staff members
OTP and mobile verification for bookings
In case of any data breach, we follow proper notification and resolution procedures as per Indian Data Protection norms.

👨‍⚖️ 6. Your Rights

You have full control over your personal data:

✅ Right to access or review your data
✅ Right to correct or update your data
✅ Right to delete your data (unless legally required to retain)
✅ Right to withdraw consent at any time

To exercise these rights, contact us.

🌍 7. Cookies & Tracking Tools

We use cookies and tracking pixels for:
Website analytics (e.g., Google Analytics, Facebook Pixel)
Retargeting and ad performance tracking
Improving website experience
You can manage cookie preferences in your browser or opt out of personalized advertising via your Facebook or Google account settings.

👶 8. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18 without parental or guardian consent. If you believe we may have collected data from a minor, please contact us immediately for prompt deletion.

🔁 9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business model. The latest version will always be available on our website.

Continued use of our services after changes implies acceptance of the updated policy.

📞 10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please reach out:
Mediwin Diagnostic Centre & Polyclinic
📍 Mediwin Diagnostic Centre
📞 Phone: +91 97488 02999
📧 Email: mediwin.diagonistic@gmail.com